Please read carefully before placing an order.
First be sure your files are RGB color mode and large enough (200-300 dpi at print size) and at full print size. (ex: if you want a 16x20, send a file 16x20 at 200-300dpi, not 16x20 at 600dpi) Please DO NOT upload CMYK files, production charges will apply if we have to convert from CMYK to RGB.
Place your order by clicking on the main Order link in the menu.
Using the new crop tool: The new crop tool is very simple: Set your size on the left, this will adjust the blue line of the print image area. Then use the tools above the image area, use the zoom out tool (minus magnify) to fit your entire image and that's it. It's very quick. Next page Proof and finish to add customize options and see your image preview and then add to cart.
Simply upload your files by dragging them or browse for files on your computer. Customize/crop each file, select paper/styles and add to your cart. Adjust your print quantity and see your volume discount in your cart.
Bagged: We can only bag up to size 16x20, do not order individually bagged for larger size they will not be bagged.
Promo item: This is only if you have sent us promo items ahead of time and you have made specific arrangements for us to add promo items.
You can pay for your print portion of your order after it is added to your cart. Shipping is calculated automatically in the system however due to the complexity of shipping art prints there may be an additional charge for large and oversize orders. Contact us for specific shipping quotes if you have questions before ordering. (Stretched canvas orders may require additional shipping costs)
Production time is about 1-7 business days, depending on the size of your order AND our work load. Please be sure to let us know if you need your job by a specific date (rush charges may apply). Typical turn around for Drop shipped PAPER orders is 1-3 business days. Typical turn around for CANVAS only is 5-10 business days. Orders via FTP may take longer due to the manual billing process so please keep this in mind. Orders will not print until they are paid.
You will receive an email with your Tracking number when your order is shipped. All orders are shipped USPS or Fedex unless you notify us, depending on your location. If you want faster shipping, please indicate it so in the notes of your uploads and you will be billed according to the shipping upgrade.
Proofs: IF YOU ARE NOT SURE ABOUT COLOR OR QUALITY OF YOUR FILE - ORDER A PROOF. Proof is the cost of a regular print at that size. Proofs on canvas are always sent non stretched. If you have any other questions, please send us an email before placing your order. firstname.lastname@example.org (We suggest ordering a proof if is your first time ordering, we cannot reprint if your color or quality of your image is off and you did not order a proof. If you doubt the color or the quality of your image please order a proof - We WILL reprint your product at no charge, if it is a print quality problem or if there are damages during shipping. We cannot guarantee color accuracy unless you order a proof.
Canvas Prints: Stetched canvas prints are printed with mirrored wrapped edges unless you let us know in the order notes that you request another style border.
Paper Samples: We would be glad to send out samples. The printed sample pack is $3 and it includes the printed samples and shipping. International samples are $7. Order under the order menu "order samples" Please contact us with any questions!
Shipping flat: This order option is normally for bulk orders (10 or more prints) or for prints 16x20 and smaller. If you choose ship flat for a larger single print there may be additional charges ort we may choose to ship it rolled if it will be asafer shipping option. If you have to have it shipped flat please make request a shipping quote BEFORE ordering a large print shipping flat (under 10 prints total).
Thicker papers may have a slight curl due to dry climates and drastic changes in humidity, this will not affect the archvial quality or the ability to frame the art print.
Shipping: When shipping larger prints and large orders shipping calculations may not be accurate when you order. There may be supplemental shipping charges due to larger prints costing more to ship or if an order has to ship in multiple packages. Please contact us if you have a concern about shipping charges.
WE ONLY SHIP TO THE ADDRESS LISTED IN THE SHIPPING ADDRESS ON YOUR ORDER UNLESS WE ARE TOLD OTHERWISE BEFORE SHIPPING. Any issues or extra costs that arise because of the wrong shipping address will be billed accordingly. Please be sure you list the correct shipping address. We cannot be responsible for packages declined/returned from a PO Box location.