Please be sure you read the file setup page and order details page before ordering prints.
Production time is about 2-7 business days, depending on the size of your order and our work load. November abd December are ALWAYS busy months so turn around times may be exteneded. Please be sure to let us know if you need your job by a specific date (rush charges may apply). ONLY RUSH production orders have guaranteed prodcution times. Standard turn around times are guidelines but are NOT guaranteed. Please plan accordingly and let us know if you need orders by a specific date.
You will receive an email with your Tracking number when your order is shipped. All orders are shipped Fedex, Priority or First Class USPS unless you notify us, depending on your location. If you want us to ship it faster, please indicate it so in the notes of your orders or uploads. You can also check the status of your order by logging into your account and viewing your order history and order status. We are not responsible for delays via USPS, priority and first class shipping are NOT guaranteed services. Refunds are not permitted for postal delays as this is beyond out control after it leaves our facility. If you need an order by a specific date notify us via email or in the order notes. You may want to choose fedex or USPS express for specific deadlines. We can then change your shipping type for faster shipping and you will be billed accordingly. Orders may be re-shipped at our discretion if an order is delayed by USPS more than 7 business days (This is will be up to GicleeToday discretion)
Proofs: You can ask for a printed proof of your file before we process your order. Full size proof is the cost of a regular print at that size. Proofs on canvas are always sent non stretched. Larger proofs will be shipped in a tube. When you receive your proof, you need to contact us to give us written approval. You will receive an invoice for the proofs first, then you can place your order for the remainder of your prints. If you have any other questions, please send us an email before placing your order. email@example.com(We suggest ordering a proof if is your first time ordering, we cannot reprint if your color is off and you did not order a proof. If you doubt the color and your color settings please order a proof - No returns for money back, we will reprint your product if it is a print quality problem or if there are damages during shipping. We cannot guarantee color accuracy unless you order a proof. Money bac guarantee is void if you do not order a color proof.
Shipping: When shipping larger prints and large orders shipping calculations may not be accurate when you order. There may be supplemental shipping charges due to larger prints costing more to ship or if an order has to ship in multiple packages. Please contact us if you have a concern about shipping charges.
International Shipping: Please be very sure of the address you are entering for international shipping. If an item is returned to us or lost in transit to an international location, our policy is to reship to YOUR location and then you will need to reship it internationally. If the wrong adress was supplied to us for the order or the package is returned to us, you will need to pay for shipping to your location. If the package was lost by USPS after 30 days, we will ship a new package to you at no charge. We will not reship international packages a second time outside the USA if they are lost or sent back to us. The package will have to be sent to your location.
Damages: You must provide images of the damaged prints and packaging and it will be up to GicleeToday if we will reprint the order or refund the cost of the damaged prints. Damage claims and lost packages must be reported to us within 30 days of the ship date so we can work with usps and fedex. Returned packages are treated as lost or damaged and the client must let us know the package was not received, we do not always get a returned package back right away so it is up to the cleint to contact us about lost returned or stolen packages.
Refunds: You cannot ask for a refund after your print has been completed. Orders may be cancelled if printing has not started. RUSH orders are printed immediately after you order so they cannot be cancelled or altered so upload and order RUSH carefully. If you file a chargeback with your credit card company about a refund, this costs us extra fees and your account with us will be terminated. If you feel you are still owed a refund on a previously cancelled order please contact us within 60 buinsess days of the original order and we will investigate and refund if necessary. Printing costs will NOT be refunded if a package is delayed by USPS or fedex but we may refund shipping costs or RUSH fees after review.
Print content: We reserve the rights refuse or choose not to print certain material: We will not print graphic nudity or pornographic materials. If you have quesitons about this please contact us.
We will not work with clients who treat our staff with disrespect. Treat us how you would like to be treated. If we make a mistake we will correct it. Please do not blame your possible mistake or a mistake by a shipping company on our staff. If a client threatens anyone in our company, we do not want to work that way, so your account could be removed after any print problem is resolved. We would rather work out the issue in an adult manner. Threatening, angry emails will not be tolertated and your account may be placed under review or removed all together.
International calls: Sorry we are not able to return calls to international numbers, we will be glad to contact you through email. Please be sure you leave your correct email so that we may get in touch with you.
WE ONLY SHIP TO THE ADDRESS LISTED IN THE SHIPPING ADDRESS ON YOUR ORDER UNLESS WE ARE TOLD OTHERWISE BEFORE SHIPPING. Any issues or extra costs that arise because of the wrong shipping address will be billed accordingly. Please be sure you list the correct shipping address. We cannot be responsible for packages declined/returned from a PO Box location. Returned packages may be subject to additonal charges if they need to be reshipped. (when the address matches the shipping address and the client did not accept the package or it was undeliverable by usps or fedex)